Privacy Policy
1. Introduction
Persatuan Seni Silat Hang Tuah Malaysia (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you become a member of our club or interact with our services.
2. Information We Collect
We collect personal information from you when you register for membership. This information may include, but is not limited to:
• Name
• Address
• Email Address
• Phone Number
• Payment Information
3. Use of Your Information
We use the information we collect for the following purposes:
• To process your membership registration
• To manage and maintain our membership system (APRUF, developed by Rekasawang)
• To facilitate payment transactions through our payment gateway service (CHIP IN SDN. BHD.)
• To enable online purchasing of official club merchandise
4. Disclosure of Your Information
We may share your information with third parties under the following circumstances:
• With our membership system provider, Rekasawang, for the purpose of managing our membership database
• With our payment gateway service provider, CHIP IN SDN. BHD., to process payment transactions
• As required by law or to comply with legal processes
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Return & Refund Policy
1. Return and Refund Conditions
We strive to ensure that our members and customers are satisfied with our services and products. However, if you are not satisfied with a transaction, you may request a refund under the following conditions:
• You must provide sufficient evidence to support your dispute
• The refund request must be issued within 24 hours of the transaction
2. Refund Process
To request a refund, please follow these steps:
1. Contact us at silathangtuahmalaysia@gmail.com within 24 hours of the transaction
2. Provide your transaction details and evidence supporting your dispute
3. We will review your request and evidence
4. If your refund request is approved, the refund will be processed through our payment gateway service, CHIP IN SDN. BHD., and you will receive a confirmation email
3. Contact Us
For any questions regarding our Return and Refund Policy, please contact us at silathangtuahmalaysia@gmail.com.
By becoming a member of Persatuan Seni Silat Hang Tuah Malaysia or purchasing our merchandise, you agree to our Privacy Policy and Return and Refund Policy.